Privacy policy
At SHENGXI, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order details
- Customer service communications
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Process payments
- Improve website functionality and customer experience
- Prevent fraud and unauthorized transactions
- Send marketing communications when you choose to receive them
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember customer preferences
- Analyze website traffic
- Understand customer interactions
- Improve website performance
You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functions.
Payment Information
Payments are processed through secure third-party payment providers.
SHENGXI does not store complete payment card information on our servers.
Your payment information is handled according to the privacy policies of the applicable payment providers.
Sharing Your Information
We may share your information with trusted third parties for necessary business purposes, including:
- Payment processors
- Shipping carriers
- Website service providers
- Analytics providers
- Marketing service providers
We do not sell, rent, or trade your personal information to third parties.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission method is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
GDPR Rights
If you are located in the European Economic Area (EEA), you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Objection to processing
CCPA Rights
California residents may have rights to:
- Request access to personal information collected
- Request deletion of personal information
- Opt out of the sale of personal information
SHENGXI does not sell personal information.
Children’s Privacy
Our website is not intended for children under 13 years old.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions about this Privacy Policy, please contact us:
SHENGXI Customer Support
Email:
service@shengxi.shop
Phone:
+1 205-336-7386
U.S. Service Address:
1905 Edwards Lake Road
Birmingham, AL 35235
United States
Company / Factory Address:
Building 66, Unit 3, Yangyi Village, Choujiang Subdistrict, Yiwu, Zhejiang Province, China