Shipping policy

At SHENGXI, we are committed to providing reliable and transparent shipping services for our customers.

We currently ship to customers in the United States only.

Orders are processed and shipped according to the information provided during checkout.

Shipping Destination

We currently ship to customers in the United States only.

We do not currently offer shipping to countries outside the United States.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed after 2:00 PM (Central Time, United States) will be processed on the next business day.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Free Standard Shipping

Orders totaling $69 USD or more qualify for free standard shipping within the United States.

Standard Shipping Fee

Orders under $69 USD will be charged a standard shipping fee of $6.99 USD.

The final shipping cost will be calculated and displayed at checkout before payment.

Estimated Delivery Time

Estimated delivery timeframe:

Processing Time: 1–3 business days

Transit Time: 5–10 business days

Total Estimated Delivery Time: 6–13 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to weather conditions, carrier delays, holidays, peak shopping periods, or circumstances beyond our control.

Shipping Carriers & Tracking

We may use reliable shipping carriers including:

  • USPS
  • UPS
  • FedEx
  • DHL

After your order has been shipped, a tracking number will be sent to your email address.

You can track your package using the tracking link provided in the shipping confirmation email.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

If an incorrect address is provided and the package cannot be delivered, additional shipping fees caused by address changes or reshipping may apply.

Delayed, Lost, or Damaged Packages

Shipping delays may occur due to:

  • Weather conditions
  • Carrier delays
  • Holidays
  • Supply chain issues
  • Incorrect shipping information

If your package is lost, seriously damaged, or has not arrived within the estimated delivery timeframe, please contact us within 7 days for assistance.

Duties and Taxes

For orders shipped within the United States, customers generally do not need to pay import duties or customs fees.

Any additional charges required by authorities, if applicable, are the responsibility of the customer.

Restricted Areas

We currently ship within the United States only.

We do not ship internationally at this time.

Local Pickup

We currently do not offer local pickup services.

Contact Information

SHENGXI Customer Support

Email:
service@shengxi.shop

Phone:
+1 205-336-7386

U.S. Service Address:

1905 Edwards Lake Road
Birmingham, AL 35235
United States

Company / Factory Address:

Building 66, Unit 3, Yangyi Village, Choujiang Subdistrict, Yiwu, Zhejiang Province, China