Refund policy

At SHENGXI, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a return according to the conditions below.

Return Period

You may request a return within 30 days after the order is delivered.

The return period starts from the delivery date shown by the tracking information, not the order date.

Return Conditions

To be eligible for a return:

Items must be unused and in original condition.
Items must include original packaging and accessories.
Return requests must be submitted within 30 days after delivery.

We accept returns for:

Buyer’s remorse
Incorrect items received
Damaged items
Defective products

Non-Returnable Items

The following items cannot be returned:

Products that have been used or worn
Products without original packaging
Products damaged by misuse
Clearance or final sale items
Customized or personalized products

How to Request a Return

To request a return, please contact our customer service team:

Email:

service@shengxi.shop

Please provide:

Order number
Product details
Reason for return
Photos of the item if applicable

After your return request is approved, we will provide return instructions.

Return Address

The return address will be provided after the return request has been approved.

U.S. Service / Return Support Address:

1905 Edwards Lake Road
Birmingham, AL 35235
United States

Return Shipping Cost

Customers are responsible for return shipping costs unless:

The item received is damaged.
The item received is defective.
The wrong item was shipped.

For approved defective or incorrect orders, SHENGXI will provide return assistance.

Refund Processing Time

After we receive and inspect the returned item, refunds will be processed within 3–5 business days.

Refunds will be issued to the original payment method used for the purchase.

Banks and payment providers may require additional processing time.

Restocking Fee

SHENGXI does not charge any restocking fee.

Damaged or Lost Return Packages

Customers should keep return tracking information.

If a returned package is lost or damaged during shipping, please contact us with tracking details and supporting information.

Exchanges

We currently do not offer direct exchanges.

Customers may return the original item and place a new order.

Contact Information

SHENGXI Customer Support